Cancellation Apprehension


So we’re cutting back some expenses and one of the casualties is Netflix.  Sorry guys.  But we do have a Redbox around the corner – which I love.

So today was the big day.  I was all prepared with my speech.  I had the front up.  I had my stern voice ready.  I knew I was in for a fight.  Some poor sap on the other end was going to try to give me 1 -2 maybe 3 months of free service just to stay with them – because they are scored on retention. NO NO NO!!!  I would have to repeat over and over…getting more flustered by the minute.  Oh how I was dreading it.

"Thank you for calling Netflix.  How can I help you?"

"I need to cancel my service."

"Ok, what is your 6 digit account number"


"Ok, and your name?"


"OK.  I have you canceled and since your billing date was today, I went ahead and refunded your money.  And we’ll give you 7 days to return your current movie.  Anything else I can help you with?"

At this point I was dumbfounded.  They’re even nice to you when you’re leaving.

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