So today was the big day. I was all prepared with my speech. I had the front up. I had my stern voice ready. I knew I was in for a fight. Some poor sap on the other end was going to try to give me 1 -2 maybe 3 months of free service just to stay with them – because they are scored on retention. NO NO NO!!! I would have to repeat over and over…getting more flustered by the minute. Oh how I was dreading it.
"Thank you for calling Netflix. How can I help you?"
"I need to cancel my service."
"Ok, what is your 6 digit account number"
"Ok, and your name?"
"OK. I have you canceled and since your billing date was today, I went ahead and refunded your money. And we’ll give you 7 days to return your current movie. Anything else I can help you with?"
At this point I was dumbfounded. They’re even nice to you when you’re leaving.